Oracle Global Customer Support - Future Strategy

Oracle's Global Customer Support delivery organization has undergone many changes over the last few years, evolving from a Country support model to a Regional model and finally to a Global support model. In addition, many new Customers, Products and Support systems have been acquired through Oracle's acquisitions. As a major recent initiative, the Support delivery organization is standardizing its global Support delivery system around one global system, and this has facilitated a strategic review of the future development of the Oracle Global Support organization. This presentation will elaborate on the next phase in the evolution of Oracle's Support Delivery organization and will give the key directions for the future Customer Support delivery model.

Detalji o predavanju

Vrsta: Keynote speach

Razina težine: Općenito / General

Poželjno iskustvo slušatelja: Iskusni (2-3 g.) / Experianced

Poželjna funkcija slušatelja:
Krajnji korisnik / End User
DBA
Menadžer - operativni / Manager - Operational
Menadžer - strateški / Manager - Strategic

Predviđeno vrijeme trajanja rada - aktivnosti: 45 min

108_Mair.pdf 1,04 MB

O predavaču

Graeme Mair

Oracle Global Customer Support

Graeme Mair - With a strong background in Finance, Graeme Mair has been working in a variety of international operational roles for Oracle Corporation and was most recently responsible for setting up a Customer Support Center in Cairo, Egypt. As well as helping to develop a Customer Advocacy function within Oracle Support, Graeme Mair is currently involved in developing the future strategic direction of Oracle’s Customer Support Delivery organization..
Since October 1997 in Oracle Corporation where he worked in several positions.
Qualifications and Education
- Fellow of the Institute of Chartered Accountants in England and Wales (FCA), qualified with Coopers & Lybrand in July 1983
- Honours Degree in Economics, Manchester University, 1980