Support Transformation – Year One Summary & Future Plans

Oracle Support started with a purely reactive model, offered more and more proactive content, and now we are moving towards a predictive support model. An important milestone in that evolution happened a year ago, with the move to My Oracle Support that.
Today we will look back at the year that has passed, review the achievements and a preview of what is planned.
At Oracle we understand that businesses today are facing challenges as they navigate the turmoil in our current global economy. There is an increased pressure on business leadership to improve business processes, and make organizations more efficient, cost-effective, and risk-resistant.
Innovations in Oracle Support can help you focus on these priorities and get the most from your existing Oracle solutions—while assisting to lower your total cost, risk, and complexity of ownership.

Detalji o predavanju

Vrsta: Keynote speach

Razina težine: Općenito / General

Poželjno iskustvo slušatelja: Napredni (3 g. i više) / Advanced

Poželjna funkcija slušatelja:
Krajnji korisnik / End User
DBA
Sistem Analitičar / System Analist
Developer
Dizajner / Designer
Menadžer - operativni / Manager - Operational
Menadžer - strateški / Manager - Strategic

Predviđeno vrijeme trajanja rada - aktivnosti: 30 min

106_Mair Support transformation One Year on.pdf 2,94 MB

O predavaču

Graeme Mair

Oracle France

Graeme Mair has been working in a variety of international roles for Oracle Corporation and most recently has been developing and implementing a global Customer Advocacy function within Oracle Support. Graeme Mair is also involved in developing the future strategic direction of Oracle's Customer Support Delivery organization as part of a global team. Prior to these activities he was responsible for setting up a Customer Support Center in Cairo, Egypt. Graeme Mair joined Oracle Corporation in October 1997 and has worked in several positions in International Finance and Global Operations.

Qualifications and Education: Honours Degree in Economics, Manchester University, 1980. Fellow of the Institute of the Chartered Accountants in England and Wales (FCA), qualified with Coopers & Lybrand in July 1983.