My Oracle Support: Pomoć pri procesu podizanja verzije RDBMS-a, Mogućnosti pretraživanja informacija

Odabrane teme vjerojatno predstavljaju dva najčešća razloga korištenja My Oracle Support portala od strane korisnika Oracle tehnologija i stoga ih želimo posebno obraditi kroz kratak teoretski prikaz i pripadne demonstracije.
My Oracle Support portal nudi za process podizanja verzija RDBMS-a nekoliko mogućnosti, u vidu gotovih alata i metodologija, shodno potrebama i iskustvu korisnika.
U dijelu prezentacije koji se bavi mogućnostima pretraživanja informacija poseban osvrt biti će dan na preporuke oko korištenja My Oracle Support Community-a.

My Oracle Support: RDBMS upgrade process assistance, Information searching options
Abstract:
Selected topics are probably the two most common reasons to use My Oracle Support portal by users of Oracle technology and therefore we would like to specially go through a brief theoretical presentation and associated demonstrations.
My Oracle Support portal provides several options to help customers with RDBMS upgrade process, in the form of tools and methodologies, in accordance with the user's experience and needs.
In the presentation, which deals with the possibilities of information retrieval, special emphasis will be given to the recommendations and best practices on the use of My Oracle Support Community's.

Detalji o predavanju

Vrsta: Predavanje / Lecture

Razina težine: Srednje detaljno / Detailed

Poželjno iskustvo slušatelja: Bez iskustva (1 g. i manje) / No experinace

Poželjna funkcija slušatelja:
Krajnji korisnik / End User
DBA
Sistem Analitičar / System Analist
Developer
Dizajner / Designer
Menadžer - operativni / Manager - Operational

Predviđeno vrijeme trajanja rada - aktivnosti: 30 min

702_MOS - Find Info Upgrade.pdf 5,65 MB

O predavaču

Davor Radić

Oracle Hrvatska d.o.o.

Biografija:
Davor Radić je završio FER u Zagrebu 1992. i znanstveni postdiplomski studij na Ekonomskom fakultetu u Zagrebu, IT Management. Zaposlen u Oracle Hrvatska od 1994 godine. Prije toga također radi sa Oracle tehnologijama kao developer u Oracle partnerskoj firmi, Inforiz d.o.o. .
Certificirani DBA. Od 1995-2004 na poziciji Team Leader-a lokalne tehničke podrške kao i timova Globalne support organizacije. Usporedo vodio i projekte Napredne podrške za veće korisnike u Hrvatskoj i regiji.
Trenutno na poziciji Support Account Managera u Oracle Hrvatska, odjel Tehničke podrške.

Bio:
Davor Radic - graduated from Faculty of Electrical Engineering and Computing in 1992 and later completed a Postgraduate scientific studies in IT management at Faculty of Economics and Business. Oracle employee since 1994. Before that also worked with Oracle technologies as a developer in Oracle partner company, Inforiz d.o.o. .
Certified DBA. From 1995-2004 worked as Team Leader for local technical support teams as well as the Global Support Organization. Simultaneously led projects for Advanced Customer Services for customers in Croatia and the region.
Currently holds the position of Support Account Manager at Oracle Croatia, technical support department, in charge for key Support customers.